Refund policy

Returns and Exchanges
You have 30 days to return or exchange your item(s). If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it along with its case and a receipt or proof of purchase. Our goal is to do our best to try to ensure that every customer is happy with their purchase. We DO allow refunds and exchanges simply because you didn’t like your item or it was not what you expected.

How to proceed
Send an email to customer service that includes your order number and receipt along with whether you’d prefer a refund or an exchange and a sentence or two about your issue. For example if you didn’t like your item simply write “I just didn’t like them.” Feel free to attach a photo if you’d like. Someone from customer service will be in touch with you shortly to let you know where to send them. Email us at: customerservice@chelaeyewear.com

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you if it’s approved. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds
After a refund is applied it sometimes takes a couple days for banks, credit card companies and other financial institutions to process refunds and post them. If you don’t receive your refund in a timely manner we recommend you check with your bank, credit card company or other financial institution. If you’ve done this and still see no record of a refund, please contact us at customerservice@chelaeyewear.com.

Exchanges
Once your exchange is received and inspected, we will send you an email to notify you that we have received the returned item and notify you if it’s approved. If approved, we’ll ask you which style you’d like to exchange it for and let you know how to proceed.

Gifts
If you received your Chela’s as a gift and aren’t happy with them you can exchange them for a different style by contacting customer service. Unfortunately there is no way for us to issue the purchase price to the recipient of the gift. A return would be credited to the purchaser.

Shipping
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for items lost or damaged on the way back to us.